Support

Write to support@welkin9.com; we read every message. The app also answers the usual questions in Profile → About → Help & questions.

Signing in

Keepsake Cloud has no password: you sign in with a 6-digit code sent by email, or by text message if you've added a mobile number. Codes can take a minute; check your spam folder.

I can't get into my email or my phone number anymore

Sign in with the other one, then change the lost one in Profile. If you've lost both, write to us from an address you can use, with the email on your account and roughly when you joined; we'll check it's you before changing anything.

A new phone

Install Keepsake and sign in with the same account: your stories, contacts and notes come over by themselves, and photos download as you view them. Locked notes ask for your note PIN once.

Cancelling a plan

Plans are subscriptions in the App Store (your name → Subscriptions) or Google Play (Payments & subscriptions → Subscriptions). After a plan ends, your cloud copies are kept for 60 days and your photos come back to your phone.

Deleting your account

In the app: Profile → Cloud backup → Delete account. It deletes your cloud copies, backups, email and number for good; everything on your phone stays. A plan bought in a store must be cancelled there too.